Best Tools for MSP Quarterly Business Review Reports (2023)
Imagine entering an exciting arena where strategies are carefully examined, victories are celebrated, and visions become reality.
The Quarterly Business Review (QBR) meeting is a time for teams to come together and examine how the business has been doing in the past few months.
Gathering and presenting data effectively is vital to making the most of this meeting, especially for MSP businesses. Running an MSP QBR meeting helps showcase the value of your services, discuss performance metrics, align strategies with client goals, and identify areas of improvement.
This is where picking the right tool for the QBR matters to create a detailed report of the most crucial metrics.
So, here we've compiled a list of some of the best QBR tools for MSPs.
Best tools for MSPs to create QBR meeting reports
Gone are the days when MSPs spent considerable time manually collecting and reporting data from multiple sources. Implementing a QBR toolkit allows them to generate comprehensive reports and reduce manual errors in the process of doing the same.
The number one on our list of best QBR tools is Zomentum —an innovative solution that streamlines the process of creating comprehensive reports. While Zomentum excels in streamlined report creation, it offers an array of cutting-edge representation styles beyond the ordinary. With these styles (health, risk, and hybrid styles), MSPs can communicate their insights with clarity and impact.
Within the context of a QBR meeting, identifying potential red flags and gaps is crucial. Zomentum quickly identifies such elements and recommends practical solutions to enhance operational efficiency for MSPs.
That’s not all, as the platform makes reporting data super accessible with its pre-built reports and custom features. You can use these reports as a starting point as they cover various topics, including sales performance, marketing effectiveness, etc. Gradually build on them and create reports that best define your progress.
- Diverse representation styles: Zomentum brings versatility to the forefront by offering three distinct representation styles designed to cater to various preferences and needs. These representation styles enhance the visual appeal of your reports and provide valuable insights in a format that resonates with your audience.
- User-friendly interface: Zomentum's intuitive interface allows easy modifications to the default template, reflecting your insights.
- Customizable templates: With Zomentum's pre-built customizable template, you can cover all the essential aspects of a QBR, such as business goals, security risks, compliance requirements, and more. You can easily add or remove sections, change the layout, and even add your branding.
- Data integration: Zomentum can easily integrate with your CRM and other commonly used systems to pull in data required for QBR reports. This will save time and effort in manually sorting through and reporting data.
- Effective collaboration: You can easily collaborate with your clients on QBR reports, especially for hybrid and remote teams. You can share reports, track changes, and acquire real-time feedback.
- Reporting tools: Zomentum comes with many reporting tools that you can use to analyze your data and create actionable QBR reports. Its comprehensive dashboard makes it easy to visualize your data and track progress over time. You can also create custom reports by selecting the most crucial data and presenting it how you want.
In addition to helping MSPs create effective QBR reports, Zomentum excels in lead generation, sales enablement, CRM, project management, and more. It caters to the needs of all sizes of businesses, thereby providing the following four plans:
- Launch ($109 per month): suitable for small and fast-growing partners
- Expand ($129 per month): comes with intelligent automation and actionable insights
- Growth ($189 per month): suitable for rapidly scaling teams requiring unlimited reports
- Custom: suitable for businesses with specific needs and revenue goals.
PS. Looking for a quarterly business review meeting template? Get it here.
CloudRadial improves the process of creating QBR (Quarterly Business Review) reports by automating every step. Your clients can now access these reports independently, transforming them into a self-service experience. By streamlining this formerly time-consuming task, CloudRadial liberates your valuable time, enabling you to prioritize catering to your client's needs and desires.
- Client Scoring: Identify and evaluate your most promising sales prospects, enhancing your overall sales strategy.
- Actionable Insights: Delivering essential, tailored insights to your clients is critical to being a Managed Service Provider (MSP).
- Comprehensive Dashboard: Gain a holistic view encompassing compliance, cybersecurity, IT necessities, and more, enabling you to present a clear and concise overview.
- Starter ($95/month)
- Professional ($195/month)
- Enterprise ($695/month)
3. Narmada Cloud
Narmada Cloud's intuitive dashboard offers a centralized view of critical data, ensuring your clients have easy access to essential insights. It provides an array of QBR templates designed to align with industry benchmarks such as NIST CSF and HIPAA. Moreover, you can ensure clients focus solely on crucial information by granting them controlled access to specific dashboard elements.
- Unified data insights: Effortlessly create reports, roadmaps, and action items, ditching the hassle of traditional processes.
- Comprehensive gap analysis: Generate detailed reports illuminating gaps and opportunities, enhancing client understanding and engagement.
- Brand customization: Tailor all reports to match your brand's identity, incorporating logos, content, and customizable sections.
Narmada Cloud provides plans based on the number of users. The plans range from $40 per month (5 clients) to $2550 per month (1500 clients).
Invarosoft’s vCIO platform can help MSPs create QBR reports by providing them with a central platform for all their client data. You can easily create reports that efficiently track client's assets, analyze risks, and measure overall success.
- Easy to use: Invarosoft is easy to use and customizable for the specific needs of MSPs.
- Real-time data: Businesses can generate reports quickly with access to real-time data.
- Seamless integrations: The platform easily integrates with other systems to provide seamless data sharing.
- Security features: The platform comes with many security features to protect sensitive information.
- Standard ($89 per month)
- Business ($110 per month)
- Business Plus ($120 per month)
- Enterprise ($130 per month)
How to choose the best QBR tool for your MSP business
Choosing the best quarterly business review tools requires focusing on different aspects such as KPIs, integration, automation capabilities, and more. Here’s what we recommend considering:
1. Should measure all important KPIs
Ensuring a smooth selection process for a Quarterly Business Review (QBR) tool starts with prioritizing its ability to measure vital Key Performance Indicators (KPIs). A robust tool provides a structured and efficient framework for gathering, analyzing, and presenting crucial data points. These functionalities, including data integration, visualization, and reporting, are pivotal in effectively tracking and evaluating diverse KPIs.
Your chosen QBR tool must encompass the following essential metrics:
- Mean Time to Resolution (MTTR)
- Technician Utilization Rate
- Revenue per Client
- Gross Profit Margin
- Monthly Recurring Revenue (MRR)
- Cost per Client
- Net Promoter Score (NPS)
- Client Engagement Level
- Client Churn Rate
- Revenue Growth Rate
2. Gather insights on crucial aspects
The best QBR tool enables you to gather valuable insights across essential areas. These insights not only help you assess the progress you've made but also lay the foundation for setting goals to drive future growth. Some of the key areas your tool must gather insights in include:
- Quarterly Goal Review - Gain a thorough grasp of progress by revisiting goals set in the preceding quarter. This insight-driven assessment informs future decision-making, enabling a clear direction for strategic advancements.
- Strategy Development - Seamlessly craft strategies for future success. Leverage the QBR tool's capabilities to identify trends, performance gaps, and emerging opportunities, facilitating the creation of an informed and effective strategy.
- Action Plan Implementation - With the best QBR tool, you can streamline the execution of planned initiatives, monitor milestones, and track outcomes, ensuring alignment with broader business objectives.
- Service Ticket Review - The QBR tool will help you analyze patterns, identify recurring issues, and devise solutions to enhance customer satisfaction and operational efficiency.
- Technical Review - Leverage the tool's analytical capabilities to assess technical aspects, identify bottlenecks, and fine-tune processes for heightened productivity and quality.
3. Easy integration with different tools
Managed Service Providers (MSPs) commonly employ various tools, including cloud management platforms, reporting and analytical software, endpoint security solutions, and cybersecurity applications across their client network. That’s where we need a technological framework that effortlessly integrates with all vital software pivotal to MSP operations.
Zomentum excels in this aspect, offering smooth and comprehensive integration with a broad spectrum of solutions, including Autotask, ConnectWise Manage, Achab, and Avnet, to name a few. The seamless integration process ensures MSPs can focus on delivering top-tier services to their clients without being troubled by intricate technical details.
4. Automate the process of reporting
Imagine the hassle of manually gathering essential data, a process riddled with complexities that MSPs should ideally avoid. But here's the good news— the best QBR tool can seamlessly transition from the tiring manual data collection process to an efficient, automated mechanism.
Firstly, the tool pulls in critical information from diverse software and platforms that MSPs employ. Whether it's performance metrics, service utilization data, or cybersecurity insights, the QBR tool goes through them all. Secondly, it transforms the collected raw data into visually engaging reports.
Through pre-defined templates and customized layouts, it structures the data in a meaningful and easily digestible way for both MSPs and their clients. Lastly, it allows scheduling to ensure reporting happens regularly without manual intervention. A QBR tool essentially automates the entire reporting process and gives MSPs more time and resources for taking strategic initiatives.
Grow your MSP business with Zomentum!
From the above discussion, we can see how Zomentum is designed considering all the needs of MSP businesses. With Zomentum, you can quickly and easily create custom reports that provide a transparent view of your progress and performance. This transparency will help your clients build trust in you and your services, which can lead to increased customer loyalty and retention.
To learn more about how Zomentum can help you create effective QBR reports, book a free demo today!